Yerp, you got that right! I received an email from Australia...for that obvious reason, my Aussie trip! I never expected the hotel to be replying within 24 hours...but they did...and I'm more than impressed!
I guess the service level in certain countries are totally amazing! Previously, I had the same experience of dealing with a hotel in London...I had some special request which need me to personally contact them...the easiest & cheapest way was definitely email! I sent an email to an address provided in the website without much hope...assuming that they will either acknowledge but not replying or the email is just to make their business looks good etc...sorry for being skeptical...but they have proved me wrong when they replied my email in less than 24 hours...informing that my request will be noted with some assuring words...how it instantly warmed my hearts <3
All of these gestures made me feel appreciated eventhough I haven't made any bookings at their respective hotels..kudos to them!
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